Measurement of Quality in Jordanian Private and Public Hospitals from Patients Perspectives
Ghazy Al- Hamed
Dr. Ghazy Al- Hamed, College of Business- Rabigh, Health Services and Hospital Dep King Abdul- Aziz University, Jeddah, KSA.
Manuscript received on January 20, 2016. | Revised Manuscript received on January 29, 2016. | Manuscript published on February 15, 2016. | PP: 12-17 | Volume-2 Issue-3, February 2016. | Retrieval Number: C0108022316
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© The Authors. Published By: Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: This study aims to measure the factors that affect the quality in Jordanian Private and Public Hospitals, and to compare between the two sectors regarding adhered to quality dimension which include (Reliability, Responsiveness, Assurance, Empathy, Tangibles) from patient perspectives. The population study consist of all the patients admitted to private and public hospital in middle region which consist of four governorates ( Amman, Zarka, Madaba, Salt.. The estimation numbers of these organization is around (40) Hospitals. simple random sampling technique was used to select respondents from the various Hospitals , (500) respondent was randomly selected from the study population from both private and public hospital . The total number of population that the questionnaires were administered was five hundred, of which four hundred and sixty two (462) was retrieved shaped .92% of total study population. The result of this study from patient perspectives shows that Private Hospital adhered to quality dimension which include (Reliability, Responsiveness, Assurance, Empathy, Tangibles) more the public Hospitals. So there is significant differences between the Patient in both Private Hospitals and Public Hospitals, These differences for the benefit of Private Hospitals, This may be logic because the private Hospitals have more capabilities and resources comparing with Public Hospitals, In addition to instructions and rules which consider the patient the most important element in the Private Hospital.
Keywords: Amman, Zarka, Madaba, Salt, Hospitals, (Reliability, (462).